Refund and Cancellation Policy

Refund and Cancellation Policy

Last updated: 29 August 2026

Because our meals are freshly prepared and perishable, an order cannot normally be cancelled or refunded after preparation has started. To request a cancellation, call 04 239 8502 immediately. If preparation has not started, we will make reasonable efforts to cancel the order.

If an item is missing, incorrect, damaged or not fit for consumption, contact us within two hours of delivery or collection. Please provide the order number and, where helpful, a photograph. After review, we may provide a replacement, store credit, partial refund or full refund as appropriate.

Approved card refunds are returned to the original payment method. The time taken for the amount to appear depends on the bank or payment provider. Delivery charges may not be refundable when delivery was completed correctly.

Contact: foodvillageuae@gmail.com or 04 239 8502.